Feedback Desk Officer Vacancy at Catholic Relief Services, Nigeria

 

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality.
CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on agriculture, health and emergency programming. 

Job Title:               Feedback Desk Officer

Location:               Abuja

Position Band:   C-1 

Reports To:          MEAL Coordinator

JD Link:                  https://goo.gl/9ipucG  

Primary Responsibilities:

The role of the Feedback Desk Officer is to ensure: that all the call, messages and in person visitors related to feedback and complaints are timely and formally attended to, logged and reported. The position will assist MEAL Coordinator and Technical Specialist – Accountability by providing necessary information and reports on feedback and complaints as and when received for further action. The position will keep proper notes, record and use predefined templates as provided by MEAL section for the purpose.

Qualifications:

•       First Degree/Higher National Diploma in Social or Management Sciences;

•       Minimum two years’ professional experience in administrative or Secretarial services

•       Prior experience with international, bilateral or multilateral organization preferred;  

•       Good Administrative experience;

•       Able to use local languages fluently both written and verbal; besides English

•       Excellent interpersonal skills, must be able to interact in a mature, professional and friendly manner with local and international colleagues of differing religious and cultural backgrounds;  

•       Ability to work on multiple tasks concurrently and under pressure.

•       Warm and amiable personality 

•       An orientation towards Customer service 

How to Apply:

Interested candidates should download the application form using this link http://goo.gl/8OOQcp and send with a detailed 3-page resume in a single file word document ng.recruitment_operations@crs.org The position title must be expressly stated as the subject of the email quoting reference number FO31717. 

Applications must reach us on or before COB Monday, August 14, 2017. Only shortlisted candidates will be contacted. 

Equal Opportunity:  

“CRS is an equal –opportunity employer and does not discriminate on the basis of race, color, religion, etc. Qualified women are strongly encouraged to apply”.  

Statement of Commitment to Protection:  

‘’CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.